IT Operations Management Functions
As an enterprise organization expands its IT infrastructure and application deployments, IT operations managers assume responsibility for a growing catalog of services. IT Operators are ultimately responsible for ensuring that all services and applications are stable and available to the business. To achieve this, ITOM professionals perform management tasks across three core service areas.
Monitoring and Management of IT Infrastructure from a Single Point
Today, IT departments are spending a significant amount of time responding to problems. Proper and consistent monitoring and management of IT infrastructure is crucial for preventing problems and helping companies make informed decisions to shape the future of their IT environment. Prodenso, offering integrated and business continuity solutions, supports IT departments in a collaborative manner by analyzing the fundamental benefits of IT infrastructure monitoring for optimal performance and the prevention of potential errors.
By enabling the proactive or reactive monitoring of all equipment in data center infrastructure, where significant investments have been made, we can provide useful outputs to decision-making mechanisms through capacity planning forecast reports.
In IT infrastructure, it facilitates the achievement of maximum security through brand/model-independent management from a single platform, as well as compliance checks on audited devices, in operational management that requires significant workload and time.
In case of network congestion, it can provide real-time information on who, where, when, and on which protocols is causing the congestion. It enables the immediate identification of the cause of the line congestion.
Beyond monitoring core services serving your IT infrastructure, periods when advanced, specialized services serving your organization's infrastructure are inaccessible negatively impact not only end-user productivity but also the organization's core service level. Through our solutions and consulting services, we help diagnose problems early and support improvements in efficiency and performance.
Network Infrastructure Management
Network infrastructure includes all the equipment needed to provide internal and external communications for a business. Examples of tasks that fall into this category include setting up remote access networks, managing the internal telephone system, organizing communication with external servers through firewalls, and ensuring network security.
End User Management, Computer Operations and Help Desk
IT operations management includes managing help desk services such as incident response, incident response, and request fulfillment. IT operations managers are also responsible for planning and managing data backups, communicating information about incidents and network outages to users, overseeing the creation and provisioning of user profiles and system access, and implementing a disaster recovery plan for the IT organization.
What Do We Provide?
Network Infrastructure Monitoring
Network Traffic Density Analysis
Network Configuration Management
Endpoint Port Monitoring
IP Address/Subnet Monitoring and Management
Security Infrastructure Monitoring
Data Center Monitoring
Virtualization Infrastructure Monitoring
Storage Infrastructure Monitoring
Database Performance Monitoring
Server and Application Monitoring
Cloud Environment Monitoring
Patch Management
Active Directory Management and Auditing
Software Deployment
Office 3645 Management and Control
Inventory Management - Asset Management
Self-Service Password Management and Password Reset
Mobile Device Management - Mobile Device Management
File Server Permission Management
Mobile Application Management
Privileged Password/Passphrase Management
Mobile Device Security - Mobile Security Management
Remote Management - Remote Control
Configurations - Computer Configurations
Operating System Deployment - OS Deployment
System Tools - System Tools
Server and Application Monitoring
Privileged Authority Management
Remote Management - Remote Control
Configurations - Computer Configurations
Operating System Deployment - OS Deployment
System Tools - System Tools
Server and Application Monitoring
Integrated and Converged Infrastructure Monitoring
Integrated Portable Mobile Device Management Software
Integrated Desktop and Portable Device Management Software
Centralized Active Directory and Office 365 Management
Self-Service Password Management and Password Reset
Privileged Password and Authorization Management
IT Operations Management
