Manage Engine Service Desk Plus

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The processes for managing requests, inquiries, issues, and changes, whether internal or external, provided by IT departments are crucial for increasing efficiency and reducing workload in small, medium, and large-scale organizations.

In this regard, Manage Engine Service Desk Plus, with its advanced help desk features, serves all organizations as a solution that can be quickly installed, configured, and equipped with reporting capabilities.

Through this service, which also includes ITIL compliance processes, organizations can achieve ITIL and ITSM standards.

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Manage Engine Service Desk Plus Module Contents;​

 

• Service Desk

• Incident Management

• Problem Management

• Configuration Management

• Change Management

• Service Level Management

• Service Catalog

• Request Management

• Information Management

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Call Management with a Regular Flow

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The systematic recording of requests and issues from end users into the system, and the automatic scheduling of call plans, facilitates faster planning and resolution.

An automated call system, with reports generated at the end of specific periods, provides a basis for precise reports for resource planning.

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Reportable Call Management

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Another critical factor is the ability to transform help desk data into meaningful information in the desired format.

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Organizations or companies can make their IT service planning more efficient by utilizing summary and detailed reports in their growth planning processes.

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Manage Engine Service Desk Plus (service management), with its SDP configuration element, allows for the recording of the lifecycle of elements within organizations or companies through change and configuration management. This enables the tracking of configuration elements or provides the opportunity to measure their efficiency.

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Manage Engine Service Desk Plus allows for end-to-end reporting of all equipment and components, enabling service/service impact analysis.

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